Shipping policy

Shipping Policy

Thank you for choosing Sonar Cell. We strive to provide a reliable, efficient, and transparent dangerous-goods compliant shipping experience across Australia so you can power your marine vessel, caravan, or off-grid system without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Freight Shipping on all eligible LiFePO4 deep-cycle batteries, portable power stations, battery monitors, and solar storage hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each battery unit and power station undergoes resting open-circuit voltage audits, Bluetooth BMS diagnostic handshakes, terminal thread checks, and UN-certified shock-resistant packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via certified road freight networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and Class 9 Dangerous Goods road transport scheduling (lithium batteries cannot travel via standard air freight).

4. UN-Compliant Protective Packaging & Freight Tracking

To safeguard prismatic battery cells and internal BMS electronics from transit vibration or terminal short-circuiting, all Sonar Cell batteries are shipped in UN 3480 certified double-wall corrugated cartons with high-density closed-cell foam cradles and insulated M8 terminal caps. Once your shipment has been booked and dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Sonar Cell is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.